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​ACCESSIBILITY STATEMENT

This statement was last updated on May 10, 2025

We at Novaluna Mental Health are committed to making our website, telehealth platform, and in-person mental health services accessible to all individuals, including those with disabilities. This accessibility statement outlines the steps we take to ensure inclusive and user-friendly experiences across our digital and physical spaces.

Measures to Support Accessibility

To promote digital accessibility for individuals seeking psychiatric care and therapy in West Palm Beach, Novaluna Mental Health takes the following actions:

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  • Include accessibility as part of our mission statement

  • Integrate accessibility throughout internal policies and procedures

  • Provide continual accessibility training to staff and providers

  • Assign clear responsibilities and goals related to accessibility

  • Design and maintain our telehealth and website features to support users who rely on screen readers and assistive technologies

Conformance Status

Our website aims to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

 

Status: Partially conformant – some parts of the content may not fully meet accessibility standards.

Feedback & Contact Information

We welcome your feedback and strive to make improvements quickly when accessibility barriers are reported.
Please contact us if you encounter any issues accessing our content or services:

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We typically respond within 1 business day.

Browser & Assistive Technology Compatibility

The Novaluna Mental Health website is optimized for use with:

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  • Modern browsers: Chrome, Safari, Firefox, Edge

  • Assistive technologies: NVDA, VoiceOver, and JAWS

  • Operating systems: Windows and macOS (current versions)

Known Incompatibilities

Our website may not function properly on:

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  • Mobile devices using operating systems older than 5 years

  • Browsers more than 3 major versions behind the current release

Technical Specifications

To ensure compatibility and accessibility, our website relies on the following technologies:

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  • HTML

  • WAI-ARIA

  • CSS

  • JavaScript

 

These technologies enable key accessibility functions and user interaction across platforms.

Accessibility Limitations & Alternatives

Despite our best efforts, some accessibility issues may still arise. Below is a known limitation:

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  • Issue: Some images and interactive buttons may lack alternative text or ARIA labels.

  • Cause: Wix template limitations sometimes omit alt text fields or require manual customization.

  • What we're doing: We are actively reviewing and updating alt text and aria-labels, and collaborating with developers to close gaps.

  • What to do in the meantime: If you encounter any issue, please contact us directly so we can assist or provide alternative access.

Assessment Approach

Novaluna Mental Health conducted a self-evaluation using best practices and automated tools (e.g., WAVE, Google Lighthouse) to assess and improve accessibility across our website and telehealth platform.

Formal Complaints Procedure

If you experience accessibility challenges, please reach out by email at info@novalunamentalhealth.com.
We will respond within 5 business days and provide regular updates until the issue is resolved.

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